Hi, I’m Jessica—founder of HER Properties and a firm believer that hospitality isn’t just a service—it’s an art form.

What began with a single rental has evolved into a boutique management and consulting company where guest experience reigns supreme. From cozy welcome touches to full “secret shopper” audits for other hosts, we’re building something beyond bookings—we’re building connection.

We help guests feel something they can’t quite describe—but will never forget.

OUR TEAM

Jessica – Guest Experience Visionary

I obsess over the invisible: flow, friction, feelings. I lead our Secret Shopper Program, mapping every guest touchpoint and curating elevated, review-worthy stays that feel both effortless and unforgettable.

Joe – Operational Architect

He’s the system strategist—the guy who ensures everything runs behind the scenes like clockwork. While I fine-tune the vibes, he makes sure the tech, turnovers, and team are humming in perfect sync.

Together, we divide and conquer—so our clients get a high-touch experience without the high-stress management.

Who We Serve:

First-time Airbnb hosts overwhelmed by the setup process
Remote or absentee owners who want to know what guests are really experiencing
STR managers with review or system issues who need a fresh audit
Investors who want hands-off management with boutique-level care
Secret Shopper Audits (Now Booking) | We book anonymously, experience your stay from the guest's POV, and deliver a full experience + operations report that covers everything from first impressions to follow-up communication. Think of it as a full-body scan for your business.

Whether you’re launching your first rental or scaling a portfolio, we help you build a brand that delivers more than just five stars—it delivers loyalty.

READY TO WORK TOGETHER?

Whether you’re a guest booking your next retreat, a host ready to fine-tune your operation, or an investor who values both numbers and nuance—you're in the right place.

Let’s create something exceptional.

Boutique stays. Obsessive attention to guest experience. Powered by the perfect pairing.